At Sharp Knives World, we believe the journey of a finely crafted automatic knife or Italian stiletto should be as impeccable as the blade itself. Our shipping and returns policies are built on the same principles of reliability and clarity that define the legendary craftsmanship we represent.

Shipping Information

We strive to process and dispatch your carefully selected item with the efficiency and care it deserves.

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Methods & Delivery Timelines

We offer two primary shipping options to cater to your needs:

Shipping Method Cost Carrier Estimated Delivery Time (After Shipment) Notes
Standard Shipping $12.95 DHL or FedEx 10-15 business days Trackable, recommended for faster and more reliable delivery.
Free Shipping FREE on orders over $50 EMS 15-25 business days Trackable. Available for most regions (excludes some remote areas in Asia and elsewhere).

Please Note: The estimated delivery times are provided by carriers and are not guaranteed. Delays due to customs processing, weather, or other unforeseen circumstances are possible. Shipping costs are non-refundable unless the return is due to an error on our part.

Shipping Destinations

We ship worldwide, excluding certain remote areas in Asia and other specified regions not served by our carriers. You will be notified during checkout if your location is not eligible for delivery.

Returns & Exchanges Policy

We stand firmly behind the quality of our curated collection. If your purchase does not meet your expectations, our straightforward process ensures a resolution as refined as our blades.

Our Commitment

We offer a 15-day return or exchange window from the date of delivery. This policy reflects our dedication to your complete satisfaction.

⚠️ Important: Non-Returnable Items

In keeping with the specialized nature and legal compliance surrounding our products, the following items cannot be returned or exchanged:

  • Used or Sharpened Knives: For safety and hygiene, any blade showing signs of use, sharpening, or alteration.
  • Custom or Personalized Items: Any product modified to your specifications.
  • Items with Opened Safety Seals: Where the original factory safety seal has been broken.
  • Clearance or Final Sale Items: As explicitly marked at purchase.
  • Tampered Automatic Knives: Due to their mechanical complexity, any automatic knife with evidence of tampering, disassembly, or unauthorized modification is ineligible.

Eligibility Criteria for Returns/Exchanges

  • Item must be unused and in original condition, with all protective coatings intact.
  • Must be in the original packaging with all accessories, documentation, and certificates.
  • Return must be initiated within 15 days of the delivery date.
  • Must be accompanied by the original purchase receipt or order confirmation.

The Return & Exchange Process: A Step-by-Step Guide

Our process is designed with the precision we admire in Italian knife-making.

  1. 1 Initiate Your Request
    Within 15 days of delivery, email our service team at [email protected]. Include your order number and reason for return/exchange. Using the template below will expedite your request.
  2. 2 Receive Authorization & Instructions
    Within 1-2 business days, we will email you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not ship items without an RMA number.
  3. 3 Package Your Item Securely
    Place the item in its original packaging with all components. Include a copy of your order confirmation. For automatic knives, ensure the safety mechanism is engaged.
  4. 4 Ship to Our Facility
    Ship the package to the address provided in your RMA instructions. We recommend using a trackable service and retaining proof of shipment.

    Return Address:
    Sharp Knives World
    4162 Poe Lane
    Kansas City, US 66101

    Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

  5. 5 Inspection & Processing
    Upon receipt, our quality team will inspect the item within 3-5 business days. We will notify you via email once the inspection is complete.

Refund Timeline & Methods

Upon approval of your return:

  • Refunds are processed within 5-7 business days from inspection completion.
  • The refund is issued to the original payment method used during purchase:
    • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days to appear on your statement (timing depends on your card issuer).
    • PayPal: 3-5 business days to appear in your PayPal account.

Shipping charges are non-refundable unless the return is due to our error.

Exchange Requests

If you wish to exchange for a different product, please indicate this in your initial request. Exchanges are subject to availability. Once your return is approved, we will process the exchange and notify you with shipping details. Any price difference will be charged or refunded accordingly.

Defective or Damaged Items

If you receive a defective or damaged item, contact us immediately at [email protected] within 48 hours of delivery. Include clear photographs, and we will arrange a replacement or refund, covering all associated shipping costs.

Need Assistance?

Our dedicated service team is here to ensure your experience with Sharp Knives World remains exceptional.

Email: [email protected]
Response Time: 1-2 business days